LEGAL NOTICE

The person responsible for this website is Sheila Luchesi Paredes Serrasqueiro, with tax identification number (NIF) 300750552, Tax Address at Avenida Gomes Pereira, nº 74 – 1st floor right, 1500-331, Lisbon, Portugal. Write down the email contato@ecokallis.pt and we are ready to receive your questions, comments, suggestions or complaints.

Sheila Luchesi Paredes Serrasqueiro is the owner of the domain ecokallis.com, as well as the subdomains created, the web pages created on them and all associated social networks. From now on we will call all of this the website, the website, this website, this website and so on .

From now on this company will be abbreviated as Eco Kallis, so you know that wherever these words are mentioned, we are talking about the company.

On the website we sell women's accessories made from recycled bicycle tire tubes.

 

TERMS AND CONDITIONS

Terms and conditions are key to keeping our relationship running smoothly. That's why we want to detail our commitment to you and what we expect in return.

USE AND APPLICATION

These terms and conditions apply to both the main page of the website and all others created by Eco Kallis and expressly and unequivocally indicate that they are an integral part of this website.

 

USERS

Any natural or legal person who browses the website, accessing any of its pages or sections and/or placing orders will be considered a user. By simply accessing and/or using this website, that is, by accepting such access and/or use, you are agreeing to the terms and conditions reflected here.

By accessing this website, the user agrees to comply with the conditions of this Terms and Conditions, all applicable laws and regulations. You further agree that you are responsible for complying with all local laws in their entirety.

If you do not agree with any of these terms and conditions, you are prohibited from using or accessing this website.

CONTACT FORMS

If, as a user, you wish to write to us, you can do so by writing to contato@ecokallis.pt . You can also write to us by post at the address indicated in the Legal Notice .

USE OF THE SITE

All content on the website, whether graphic, textual, multimedia information, photographs, images, sounds, videos or any other digital file format, is the property of Eco Kallis, which holds the intellectual property rights and trademarks. Any download and/or duplication of this content without our authorization will be subject to a removal request, following the procedures for reporting plagiarism.

The user assumes responsibility for the use of the website, undertaking not to use it to:

1. Modify materials;
2. Reproduce, duplicate or copy the materials;
3. Republish the materials;
4. Sell, rent or sublicense the materials;
5. Use the materials for any commercial purpose or for public display (whether commercial or otherwise);
6. Attempt to decompile or reverse engineer any software contained on the site;
7. Remove any copyright or other proprietary notations from the materials;
8. Transfer the materials to another person or “mirror” the materials on any other server;
9. Redistribute website content;
10. Carrying out illegal activities or activities contrary to morality, good customs, good faith and public order;
11. Make comments or disseminate content or propaganda of a discriminatory, pornographic, racist, xenophobic, sexist nature, that supports terrorism or violates human or civil rights in general;
12. Cause damage to the physical, intellectual or moral integrity of Eco Kallis, Sheila Luchesi Paredes Serrasqueiro, their suppliers or third parties;
13. Introduce or disseminate computer viruses or any other physical or logical systems that may cause the aforementioned damages;
14. Trying to access and/or use other users' email accounts, modify them or manipulate their messages.

Eco Kallis does not assume responsibility for the opinions expressed by users in any opinion tool on the website.

Any fraudulent use of these rights constitutes an offense of counterfeiting, subject to sanctions in accordance with the Intellectual Property, Civil and Criminal Code.

LIMITATIONS

In no event will Eco Kallis or its suppliers be liable for any damages arising from the use or inability to use this website by the user.

Eco Kallis reserves the right to change, from time to time and without prior notice, the general conditions or other regulations published on the website. Therefore, the user is advised to regularly check the general conditions of use, as continuous access to the website implies unreserved acceptance of the changes made and compliance with the most recent version.

When a purchase order is validated on this website, the user is automatically considered to have accepted the general conditions in force.

The user must refrain from obtaining information and content accessible through the website.

Eco Kallis does not assume any responsibility for the misuse of the content contained on this website by the user.

Eco Kallis assumes no responsibility for the content or privacy practices of any other websites that are not operated by Eco Kallis and to which this website may be linked. These third-party websites may contain useful information and tools for their users. Therefore, if the user visits another website redirected from our website, they should read its privacy policy.

Eco Kallis has no control over the links or external content present on the website, therefore, it is not responsible for them. We do not guarantee the technical availability, quality, reliability, accuracy, completeness, veracity or validity of any material or information contained in these external links. Their presence does not imply association, merger, collaboration or participation with the owner and/or responsible for the associated web domain, unless expressly indicated otherwise.

If a link is broken, if its content has been changed, if it is redirecting to a website other than the one initially known when added here, or if it is linking to a promotion that no longer exists, this is not our responsibility. We encourage users to let us know if they encounter any such problems with the links on our site.

RIGHT OF EXCLUSION

Eco Kallis reserves the right to deny or revoke access to the website and/or services offered, without prior notice, to users who do not comply with these terms and conditions, whether at its own request or that of third parties.

RESULTS GUARANTEE

We believe it is important to share information, especially on our blog, but it is important to highlight that this should not be interpreted as personalized advice, as we do not have specific information about each individual who consults the content. Eco Kallis is not responsible for the success or failure of users in applying information obtained from the website or physical products. The user is responsible for applying the knowledge acquired through the material provided by Eco Kallis.

The content provided is informative in nature and is not intended to replace personalized professional advice that the user may need on specific topics. Eco Kallis does not assume responsibility for any problems that may arise due to the correct or incorrect use of the information provided, nor for neglecting health, ideological, economic or other issues that may be affected by the content found for free or displayed on the website.

INFORMATION ABOUT PRODUCTS AND PRICES

On our website we provide essential data about our products through technical descriptions accompanied by illustrative images of the products sold. However, it is important to highlight that the descriptions and images are not contractual in nature, and Eco Kallis cannot be held responsible for any technical, typographical or photographic errors in these descriptions or for disparities between product images and the actual products. 

Attention: The tones displayed on electronic devices (computers, smartphones, tablets, etc.) may vary according to several factors, such as color temperature settings and screen resolution. Therefore, although Eco Kallis products are only in black, the actual color of the product may not exactly coincide with the color shown in the images.

Eco Kallis reserves the right to make changes to the materials contained on the website at any time, without prior notice. However Eco Kallis does not make any commitment to update the materials.

If you have any doubts about the product you are looking for on our website, we advise you to contact us through Customer Service. It is imperative that you check all information before completing your purchase, as returns due to technical issues will be the sole responsibility of the user.

Likewise, prices and promotions presented on the website may be subject to variations, and product availability may be related to limited periods. Some promotions may have quantity limits per user, which, if applicable, will be indicated in the specific promotion.

Eco Kallis reserves the right to change the prices of products on the website at any time.

Shipping costs are borne by the user and will be added to the total value of the products selected at checkout. The user will be informed of these charges before confirming the order and completing the purchase.

If an error occurs in the value of a product or a lack of stock during the processing of an order, Eco Kallis will immediately contact the user, offering them the option to choose another product, confirm the order at the correct price or, if the user prefers, cancel the order.

If any error of computer, manual, technical or any other nature occurs, which results in a substantial change not foreseen, by ECO KALLIS, in the selling price to the public, so that it becomes excessively high or clearly inadequate, the request for purchase will be considered invalid and cancelled.

 

PRODUCT WARRANTY TERMS

Eco Kallis is proud of its commitment to the quality of its products and is committed to providing a positive experience for our customers, ensuring the excellence and durability of the pieces purchased. We are committed to ensuring the quality and durability of our sustainable women's accessories, made from recycled bicycle tire tubes. In accordance with European legislation, all mobile items have a 2-year warranty from receipt of the product by the user.

Eco Kallis products undergo quality control before being packaged and sent to users.

In the event of a defect in products upon receipt or use, it is essential that the product is sent to our facilities to validate the defect and decide on the procedure to be taken, be it replacement of the product, refund of the amount paid or verification of damage. use. Damage resulting from falls, inappropriate use, accidents or contact with chemical agents that could cause damage to materials is excluded. If repairs are not possible within the warranty conditions, we will provide the same or similar part of equivalent value, at no additional cost. To activate the warranty, contact Customer Support.

The cost of sending the product for evaluation is the responsibility of the user, who will be reimbursed if there is a defect in the product's manufacturing. However, if Eco Kallis concludes, after evaluation, that the problem is due to misuse by the user, this cost will not be refunded to the user, and the user is also responsible for shipping costs for the item if they wish to recover it. .

The warranty does not cover damage resulting from daily or excessive use. Additionally, it loses its validity if the product has been repaired by third parties not authorized by Eco Kallis.

In the event of a defect in the manufacture of products, whether upon receipt or during use, it is essential to send them to our facilities for a quality inspection and a subsequent decision on product replacement, refund or other solution.

If the user purchases one of our pieces knowing that the value was reduced due to a manufacturing defect, the return will not be accepted or any refund made.

The warranty does not cover damage caused by daily use or excessive use. The warranty loses its effect when the legal warranty period has expired and when repairs are carried out by third parties not authorized by ECO KALLIS.

If the user purchases one of our pieces knowing that the value was reduced due to a manufacturing defect, in that case, the return will not be accepted and no refund will be made.

*Note:* Eco Kallis products are semi-handmade and may present differences between the pieces. As they are designed from recyclable tubes from bicycle tires, variations in texture, color (variations in black), thickness, sizes, weight and details in the cut of the material of the same design may occur. The extension clasps are made of metal with a water-resistant varnish coating, but not resistant to sweat or chemicals that could alter their color and appearance due to inappropriate use by the user. The same applies to the acrylic pendant that complements the extension clasp.

 

 

PAYMENT METHODS

The payment methods available on the website are:

Multibanco, MB Way, Pay Pal, Apple Pay, Google Pay, credit cards (Visa, Master, Maestro and Amex), Ideal, Bancontact.

Eco Kallis reserves the right to change these payment methods at any time and will inform these changes in these Terms of Use and Conditions.

 

BILLING

​Eco Kallis uses a certified invoicing application to issue fiscally valid electronic invoices to users.

SHIPMENTS

Orders are confirmed and processed by Eco Kallis after payment has been made.

Orders are sent via CTT.

Orders are processed on working days in the Portuguese national calendar.

Orders confirmed from Monday to Thursday until 17:00 GMT (Mainland Portugal time) are processed on the same day and shipped the following day via registered CTT.

Orders confirmed on Fridays, Sundays and holidays are processed on the next business day and shipped that same day via registered CTT.

After dispatch, the estimated delivery time is generally:

- Mainland Portugal: 2 – 3 business days

- Mainland Spain: 2 – 3 business days

- Germany, Belgium and the Netherlands: Delivery outside Portugal is made by the postal service of the country where the postcards will be delivered. Therefore, the delivery time will depend on the time it takes for the postal service to make its deliveries.

Delivery time varies depending on location.

However, please note that delays may occur due to unforeseen circumstances such as adverse weather conditions or logistical issues. We will do our best to keep you informed about the status of your order.

As soon as your order is dispatched you will receive an email with a tracking number. This number will allow you to track the delivery progress through the tracking website. If you are unable to track your order, contact us through our Customer Service channels and we will be happy to locate it.

Shipping locations: Mainland Portugal, Mainland Spain, Germany, Belgium and the Netherlands.

COSTS

- Mainland Portugal: €3.90

- Mainland Spain: €5.20

- Germany, Belgium and the Netherlands: €11.30

 

FOLLOW-UP

The customer can monitor their order on the CTT website, using a code that will be sent to them by email after dispatch. If the order is returned due to the customer's responsibility, it will be necessary to pay a new shipping cost for it to be resent.

PACKAGING

The products to be shipped are carefully packaged and packaged, ensuring that they arrive at the delivery location in perfect condition, always considering customer satisfaction.

RECEPTION

It is the user's responsibility to check their orders as soon as they receive them, and to make the necessary notes on the condition of the packaging in the respective register. Without the appropriate notes, the order cannot be subject to a complaint with Eco Kallis. Verification of the condition of the product is considered carried out after signing the registration.

CONTENT ERROR IN ORDER

Upon receipt of the order, the customer must, through the means of communication available on the website, complain about any non-conformity of the product(s), indicating the reference, the invoice number and the reason for dissatisfaction. This complaint must be made within a maximum period of 24 hours after receiving the order. Complaints outside these deadlines or not made in accordance with the rules above will not be accepted by Eco Kallis.

TRANSPORTATION DAMAGE

Eco Kallis assumes responsibility for return and reshipping costs if the order is damaged during transport. In this case, the exchange must be made for the same item. If the customer wishes to exchange for a different item, the return and new shipping costs will be the customer's responsibility.

The packaging used for shipped products is standard Eco Kallis packaging, with self-adhesive tape placed in the opening location, guaranteeing inviolability until the destination. When receiving a product, the customer tacitly certifies that the packaging is sealed. If the packaging is damaged or in poor condition, the customer must refuse receipt, immediately informing Eco Kallis through the means available in the online store, mentioning the order number and description of the defect detected.

RETURN, EXCHANGE AND CANCELLATION POLICY

DEVOLUTION

Our users have up to 14 days from the date of receipt of the merchandise to return the product purchased from Eco Kallis. After this period, it will not be possible to return the merchandise.

To guarantee eligibility for a Refund resulting from Exchange (for merchandise of lower value) and/or Cancellation, the merchandise must be unused, in proper conditions of use, in its complete original packaging and accompanied by a receipt or proof of purchase.

The Exchange will be refused by Eco Kallis whenever the Return does not comply with the rules described here.

The customer must inform Eco Kallis of their decision to return the merchandise via email contato@ecokallis.pt with their identification, order number and IBAN number, for a possible refund.

REPLACEMENT

Our customers have up to 14 days from the date of receipt of the merchandise to make the exchange. After this period, it will not be possible to make an exchange.

To guarantee eligibility for a Refund resulting from an Exchange (all products purchased in an order) or Exchange (for merchandise of lesser value), the merchandise must be unused, under the appropriate conditions of use, in its complete original packaging and accompanied by the receipt or proof of purchase.

The Exchange will be refused by Eco Kallis whenever the Return does not comply with the rules described here.

 

CANCELLATION

Our customers can request to cancel their order, but this must be done before it is processed by Eco Kallis. After processing, it will not be possible to cancel. In this case, the customer must wait for the order to be delivered to their address and proceed in two ways: not accept delivery of the order or return it later.

Our customers have up to 14 days from the date of receipt of the order to return the product purchased at Eco Kallis. After this period, it will not be possible to return the order and, consequently, cancel it.

To guarantee eligibility for a Refund resulting from Cancellation (of merchandise already processed), the merchandise must be unused, in proper conditions of use, in its complete original packaging and accompanied by a receipt or proof of purchase.

Cancellation will be refused by Eco Kallis whenever the Return does not comply with the rules described here.

For Cancellation purposes, the user must provide the following data to Eco Kallis: order number, delivery address, name with which the order was placed.

REFUND POLICY

Refunds arising from Cancellation (of merchandise already processed) or Exchange (for merchandise of lower value) are processed within 14 days after approval, by Eco Kallis, of the returned product.

To guarantee eligibility for a Refund resulting from Cancellation (of merchandise already processed) or Exchange (for merchandise of lower value), it is necessary that the merchandise has been returned to Ecokallis and is unused, in its complete original packaging and accompanied by the receipt or proof of purchase.

Cancellation (of merchandise already processed) or Exchange (for merchandise of lower value) will be refused by Eco Kallis whenever the Return does not comply with the rules described here.

We recommend that when sending merchandise for Cancellation (for merchandise already processed) or for Exchange (for merchandise of lower value), send it with registration and tracking to ensure that the package to be returned arrives safely at Eco Kallis.

Upon receipt and approval of the returned merchandise, Eco Kallis will reimburse the user for the amount corresponding to payment for the order, minus the amounts that are the user's responsibility. Are they:

- Promotional discounts are not refunded, nor are the shipping costs paid when purchasing and returning the order.

- Offer of shipping fee applied to the order, the offer will be canceled and the value will be deducted from the amount to be refunded to the user.

- The shipping costs related to the Return of an order or products due to Cancellation (of merchandise already processed) or Exchange are the responsibility of the user and will be deducted from the amount to be refunded to the user.

- The shipping costs related to an order of multiple products in which only one or a few products are subject to Return or Exchange are the responsibility of the user and will be deducted from the amount to be refunded to the user.

The Refund will be made using the same payment method used by the user when placing the order, otherwise it will be made by bank transfer, within a maximum period of 14 days, after receipt of the returned products in perfect condition, except for any manufacturing defects.

Eco Kallis is not obliged to reimburse additional delivery costs when the user expressly requests a different and more expensive delivery method than the commonly accepted and less expensive method proposed by Eco Kallis.

For payments made by MB Way or Transfers, when IBAN information is provided, the refund will be made to the indicated bank account.

The deadline for the refund to appear in the user's account may vary depending on the payment method used by the user.

If you have not yet received your refund, you should first check your bank account and contact your bank or credit card company (if this was your payment method), it may take some time for your refund to be credited. officially.

If you have completed the above procedure and still have not received your refund, please contact our Customer Service team.

 

PROMOTIONS AND DISCOUNTS

At ECO KALLIS, discounts, promotions and offers cannot be combined, unless explicitly stated otherwise. If in doubt, contact us before making your purchase to clarify all your questions.

CLIENT SUPPORT

For questions related to product information or other queries, the user can contact ECO KALLIS through the contact methods available on this website, from Monday to Friday, from 9:00 am to 6:00 pm (Lisbon time).

 

CLAIMS

Any complaint that the user wishes to make must be presented within a maximum period of 30 (thirty) days, counting from the receipt of the goods by the user. The complaint will be analyzed by ECO KALLIS, which will decide and notify the user within a maximum period of 30 (thirty) days, counting from the date of receipt.

MODIFICATION OF THIS LEGAL NOTICE AND DURATION

ECO KALLIS may modify these Terms and Conditions at any time, without prior notice and they will remain in force as long as they are duly published. By using this website, you agree to be bound by the current version of these Terms and Conditions.

RESTRICTIONS

The products available on this website are not recommended for children under 12 years of age, individuals with allergies to any material, including rubber and metals, as well as for people with mental disabilities.

The products available on this website should not be ingested or used for purposes other than feminine adornment.

 

Eco Kallis reserves the right to take legal action, civil or criminal, against anyone who misuses the content presented on the website or violates these Terms and Conditions.

Portuguese law will always apply and, in the event of a conflict, the parties will be subject to the laws and jurisdiction of Portugal, unless a special jurisdiction is determined by specific law or agreement.

 

ONLINE DISPUTE RESOLUTION

These terms and conditions are governed by and construed in accordance with the laws of Portugal. Any disputes arising from or related to these terms and conditions will be subject to the exclusive jurisdiction of the competent courts in Portugal. We are based in Lisbon, so the user has four ways to resolve any problem they have with the website or with a purchased product:

1. Write to contato@ecokallis.pt;
2. Click on Complaints Book ;
3. Click on General Consumer Directorate

4. Click on EU Online Dispute Resolution

In compliance with Law No. 144/2015 (of Portugal), we inform you that in the event of a dispute, the Alternative Consumer Dispute Resolution Entity is:

Lisbon Consumer Dispute Arbitration Center

• Email: juridico@centroarbitragemlisboa.pt
• Telephone: (+351) 218 ​​80 70 30
• Address: Rua dos Douradores, nº 112 - 2º, 1100 - 207 Lisbon

Date these Terms and Conditions were last updated: December 10, 2023